Faulty 9-DoF board- DFRobot Forum

2011-07-24 15:55:23 Only for Express Post International or Express Courier, both which cost >$40.
Darius

2011-07-23 01:44:59 yep. We received your request.

Do you have Australia Post Recorded or similar? Go to you post office and ask, they should have such kind of service. R2D2C3PO

2011-07-21 21:59:59 I filled in the RMA form again, but did not get an email about it..

It is order 3182 part number SEN0088.
Darius

2011-07-21 20:47:41 Aus post air mail doesn't have tracking.

The cheapest way to get that is the "Express Post International Document" service but that is $42.30(!)

I have already filled in the RMA page, I will do it again.

Darius

2011-07-21 18:33:40 That will be fine. Send it back to us, and give us your tracking number.

BTW, if you can fill the form https://www.dfrobot.com/index.php?route=account/return/insert . We can arrange the replacement ASAP.

Sorry for the problem!

R2D2C3PO

2011-07-21 05:14:37 Right, I can send it via AusPost with delivery confirmation for $13.

If that's OK I'll post it off tomorrow.
Darius

2011-07-20 03:41:47 the return address is:

Shanghai:
Room 401, Building 10, No 498 Guoshoujin Road, Pudong, Shanghai(201203),China

Do you have Australia post something which has recorded information. A traceable post will cost you quite a lot, but a signed post will cost only upto 5-8 AUD maximum.

R2D2C3PO

2011-07-19 04:14:12 I was told it had to be shipped via registered post which costs AUD$50.

Also, I wasn't given an address to ship it to even after repeated requests.
Darius

2011-07-19 03:55:01 why you need to pay 50 to ship it back? send it back to us via a recorded shipping method should not cost you 50 USD.

Send it back to us, and we will replace you with you a new one. You only need to send it back to us.

R2D2C3PO

2011-07-19 01:50:37 Hi,
I received a SparkFun 9 DoF sensor board but I find that the magnetometer doesn't work.

I tried contacting help and was told I would need to pay $50(!) to ship it back which seems pretty rough given it was DoA.

I am rather unhappy with the service so far :(
Darius