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Shipping Policy - DFRobot
Shipping
Order Status
Waiting for T/T
Your payment has not been cleared. Providing payment receipts can help us to process your order quickly.
Pending
Your payment has not been received yet.
- PayPal Review: If you paid via PayPal, the transaction may be under review by their security system. This process usually takes 2–3 business days.
- System Review: If you use account balance or coupons to cover more than half of the order value, your order will undergo an automatic review by our system, which typically takes 1–2 business days.
If your order remains pending beyond these timeframes, or if you have any questions, please feel free to contact our customer service team. We’re happy to assist!
Payment received
Payment received orders will be dispatched within 1~3 business days. If we are out of the office or on vacation, the delivery time will be delayed. Details can be found on the homepage for specific vacation announcements.
Pre-Order payment received
Your order contains preorder items. The whole order will be shipped together by default. You can click “notify me” button at the product page to get the latest news or contact our customer service [email protected] when it is available.
Processing (Backordered)
A few items of your order are out of stock. It needs backorder. You can choose to let us send the ready parts first if you need urgently and leave the out-of-stock items with your following orders or you can contact us [email protected] to check lead time and decide if you need to wait full order or find other replacements.You can also click “notify me” button at the product page to get the latest news when it is available.
Shipped
When your order status is marked as "shipped", your order is on its way to courier (DHL, FEDEX,UPS,EMS). You should receive a tracking number when your order is under this status.
Canceled
Your order has been canceled.
- If you placed the order via bank transfer but have not yet completed the payment, you can cancel it directly in your account under "Order History".
- If payment has been received but the order has not been shipped, please contact our customer service team at [email protected] for assistance.
Transfer
Global Site: The items in your order are located across two of our warehouses and need to be consolidated into one warehouse before shipment. This process usually takes 3-4 working days.
US Site Ocean carriage: Your order is currently being shipped via sea freight to our US warehouse. This process typically takes 5-6 weeks.
Refund
You may refund the order before shipment. After the order status is shipped, you will need to bear the shipping costs and corresponding customs duties and consumption taxes incurred after shipment.
If you still wish to refund the order, please contact our customer service [email protected].
PO orders
We can accept PO orders if you're not convenient to make an online order and please contact [email protected] to proceed. Usually, placing online orders directly after registration can get reward points to be our VIP member and enjoy more discounts.
Customs, Duties and Taxes
Our Term is FOB Shanghai which doesn’t include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.
Below are the customs duties and VAT of several commonly encountered countries, provided for reference purposes only. Please note that the actual charges may vary and are subject to the local authorities.
European Union
International VAT
VAT is charged on all low-value orders shipping within the EU. This applies to all 27 member states. The VAT rate varies by country.(Range from 19% to 25%) All orders with a subtotal below 150 EUR are eligible. The VAT rate will be applied on the order total, which includes shipping costs. Exemptions are not available.
Import Duties
Imported goods with a value exceeding 150 euros will be subject to a tariff of approximately 3.7%.
United Kingdom
International VAT
VAT is charged on all low-value orders shipping to the United Kingdom. There is a 20% VAT rate on goods valued up to £135. Exemptions are available to some businesses.
Import Duties
Imported goods with a value exceeding 135 pounds will be subject to a tariff of approximately 2.0%.
United States
Import Duty
Rate: 45.0 % COST
HMF：0.125 % COST
All shipments to the United States from our CN warehouse are now subject to import duties. A combined duty rate of approximately 50% may be applied by U.S. Customs.
Canada
Import Duty
Rate: 35.0% COST
【Note】Additionally, different provinces may impose varying rates of sales tax. Imported goods with a Free on Board (FOB) value not exceeding 20 Canadian dollars are exempt from customs duties, value-added tax (VAT), provincial sales tax, or unified sales tax.
India
Import Duty
Rate: 15.0% (based on CIF value)
【Note】 General Tariff Rate
Other Taxes & Fees
GST：Rate: 18.0% (calculated on CIFD + Social Welfare Surcharge)
Social Welfare Surcharge
Rate: 10.0% (calculated on Basic Customs Duty)
Free Shipping Policy
Global Site Orders Over $150 - Your order will enjoy free shipping via commercial express such as DHL, Fedex, etc. In most cases, it takes 3-5 working days to arrive.
Start Date - All Time
End Date - All Time
Exceptions - Orders over 2KG or orders from countries in Zone 9 are not eligible for free DHL shipping. To see a full list of countries in zone 9, click here.
1. Arduino board/LattePanda board/Raspberry Pi board/micro:bit board/NVIDIA board/Lark Weather Station will be excluded;
2. Distributors are not eligible for free shipping.
Limited time event:
USA Site Orders Over $50 - Your order will enjoy free shipping.
Exceptions
1. Arduino board/ LattePanda board / Raspberry Pi board /micro:bit board/ NVIDIA board/Lark Weather Station will be excluded;
2. Orders over 2KG.
3. Distributors are not eligible for free shipping.
Shipping Method
Global Site Shipping Method
Our Term is FOB Shanghai which doesn’t include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.
| Shipping Method | Delivery Area | Delivery Time (business day) | Tracking No. | Tracking Url | Terms | Weight Limit | Price Limit |
|---|---|---|---|---|---|---|---|
| DHL | Asia | 2-5 | YES | www.dhl.com | FOB | No Limit | / |
| Western EU | 2-7 | ||||||
| Eastern EU | 3-7 | ||||||
| North America | 2-5 | ||||||
| Australia | 3-7 | ||||||
| South America | 5-10 | ||||||
| Africa | 5-10 | ||||||
| Fedex | Asia | 2-5 | YES | www.fedex.com | No Limit | / | |
| Western EU | 3-7 | ||||||
| Eastern EU | 3-7 | ||||||
| North America | 3-5 | ||||||
| South America | 5-15 | ||||||
| Australia | 3-5 | ||||||
| Africa | 5-15 | ||||||
| EMS | Partial Countries | Not Ensure | YES | www.17track.net/en | < 2KG | < 200 USD | |
| Russian | Not Ensure | ||||||
| Registered Mail | Partial Countries | Not Ensure | YES | www.17track.net/en | < 1KG | < 100 USD |
USA Site Shipping Method
Please note that the USA Site currently only ships to addresses within the United States.
| When Is It Used? | Ship from | Shipping Method | Duties & Fees | Delivery Area | Delivery Time (business day) | Tracking URL | Weight Limit | Price Limit |
|---|---|---|---|---|---|---|---|---|
| All items are in stock in the US warehouse | US warehouse | Express Shipping (UPS) | Pre-paid by DFRobot (No additional fees) | Eastern | 3-7 |
www.ups.com www.17track.net/en |
No Limit | / |
| Western | 2-5 | |||||||
| Non-contiguous states | 5-10 | |||||||
| Partial or all products that are out of stock in US warehouse | CN warehouse | US Direct Line (DDP) | Pre-paid by DFRobot (No additional fees) | Contiguous U.S. | 10-17 | www.17track.net/en | < 3KG | < 300USD |
| Partial or all products that are out of stock in the US warehouse | Restock from CN warehouse to US warehouse for dispatch. | Ocean Carriage | Pre-paid by DFRobot (No additional fees) | / | 6-7 weeks |
www.ups.com www.17track.net/en |
No Limit | / |
FedEx
For most Asia countries, order should reach you 2-5 working day.
For Western EU countries, order should reach you 3-7 working days.
For Eastern EU countries, order should reach you 3-7 working days.
For North America, order should reach you 3-5 days.
For Australia, order should reach you 3-5 working days.
For South America, order should reach you 5-15 working days.
For Afica, order should reach you 5-15 working days.
Registered Mail
Weight : Each parcel should less than 1 KG.
Price: The total amount is less than 100 USD.
Delivery time: This shipping service usually takes up to 20-40 business days, but it is not guaranteed and is unstable.
Restrictions:
1.Orders containing battery, liquid and magnet cannot be shipped by Registered Mail.
2.It can only be sent to countries and regions listed below. In form of Country Alpha-2 code.
AT AU BE BR CA CH DE DK ES FI FR GB GR HK HR HU ID IE IL IT JP KH KR KZ LA LU LV MX MY NL NO NZ PH PL PT RO SA SE SG SI SK TH TR US VN RS
3. We are not liable for any lost of goods via this shipping method which means we will not resend your order if it was missing or damaged.
4. This shipping method does not have a return service.
EMS
As the default shipping method for orders to Russia. Tracking information is available.
If EMS is disabled, we will change to an alternative shipping method under the suggestion of our carrier.
Shipping Address
We will ship to the shipping address you provided, please notify us any address change before your order is marked as "Processing" to avoid parcel loss.
Combined Shipping
We could help combine shipping of multiple orders, please choose combined shipping method in the latest order and notify us in the comment of all orders that you want to combine.
Insurance
We do not offer insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.
Reception
With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held liable for any damage that may have occurred in transit.