problems with Vortex- DFRobot Forum

2016-12-07 19:29:29 Thank you for your detailed information.
Problem is confirmed, a hot-fix is released.
Sorry for the inconvenience. Please try it again. Angelo.Qiao

2016-12-07 10:17:53 Hi Wendy.Hu & Angelo,

The firmware update problem is still there. Here are more details:
1. Tried using latest VortexBot app (v1.2.2) from iPhone using cellular (US AT&T) and WiFi (US Comcast)
2. Tried using latest VortexBot app on iPad Pro using WiFi (US Comcast)
3. Same devices open dfrobot.com website just fine from within "About us" page in VortexBot app.
4. The error displayed is always "Fail to fetch latest firmware version, please check your network connection" and it is definitely not my connection issue.

Please help to restore to factory state.
Thank you,
Max max.v.stepanov

2016-12-02 20:34:11 The steps as follows:

1. Open the vortexbot app, establish the connection to the vortex
2. Click the human pattern on the upper left corner
2. Enter setup interface, click the firmware update to update the latest firmware, then wait update done.

Hope it will help you. Angelo.Qiao

2016-12-02 11:22:25 Hi
I have the same problem. My vortex is dead...

How can I reset the factory settings?
thank you cpdtice55

2016-12-02 11:22:25 Hi
I have the same problem. My vortex is dead...

How can I reset the factory settings?
thank you cpdtice55

2016-11-29 01:27:03 Hi Sir,

Did you try to update the firmware using the vortexbot app? Then you always get "Fail to fetch latest firmware version, please check your network connection"? If so, please make sure your phone network opened or you have connected to wifi, then try again.

Let me know if you have any problem.

Wendy.Hu

2016-11-29 01:27:03 Hi Sir,

Did you try to update the firmware using the vortexbot app? Then you always get "Fail to fetch latest firmware version, please check your network connection"? If so, please make sure your phone network opened or you have connected to wifi, then try again.

Let me know if you have any problem.

Wendy.Hu

2016-11-26 12:08:58 Hi,

I'm trying to do firmware update as instructed above but I always get "Fail to fetch latest firmware version, please check your network connection".

We used Arduino IDE to do some programming, but now could not find a way to reset to factory demo mode to play games. Please help. max.v.stepanov

2016-10-20 18:55:52 So strange! So far, the only way to update the firmware is via the vortexbot. Will there be a complete hint when you finished the firmware update? Is the latest version of the firmware,right? Have you ever tried to turn it upside down to see if the wheel is turning? Wendy.Hu

2016-10-20 04:14:00 Thank you, but the description of this process is already in the forum and I have already done several times.
I used the device on Android and iOS, and it does not work.
Are there other ways? kakoytokot

2016-10-20 01:20:07 Hi Sir,

Yes, you can try to update the firmware to repair the problem. The steps as follows:

1. Open the vortexbot app, establish the connection to the vortex
2. Click the human pattern on the upper left corner
2. Enter setup interface, click the firmware update to update the latest firmware, then wait update done.

Hope it will help you. Wendy.Hu

2016-10-19 02:33:43 Hello I am from Russia. I bought a set Vortex robots. After two weeks of using the right wheel stopped working in all robots. I tested the motors, they work. More one robot sometimes stop working grayscale sensors. I think that the problem in firmware. What to do? kakoytokot