Forum >My Romeo board isn't recognized
My Romeo board isn't recognized
Berpj 2011-02-21 02:36:42 6407 Views4 Replies Hello,
A few months ago I bought on DFRobot a Romeo controller. However, it's not recognized anymore by my computer after using it 2 or 3 times (= 1-2 hours I think). I have tried all I could (drivers, computer...).
The FTDI chip must be dead...
What should I do ? Do you accept returns for that reason ?
Thanks in advance.
A few months ago I bought on DFRobot a Romeo controller. However, it's not recognized anymore by my computer after using it 2 or 3 times (= 1-2 hours I think). I have tried all I could (drivers, computer...).
The FTDI chip must be dead...
What should I do ? Do you accept returns for that reason ?
Thanks in advance.
2011-02-22 22:58:15 Please send your order ID together with your shipping address to sales at dfrobot.com .
Our staff will help you out of this replace issue.
R2D2C3PO
Our staff will help you out of this replace issue.
R2D2C3PO 2011-02-21 07:49:18 [quote="Admin"]
Hi:
We accept return. But before issuing the RMA, please go the following procedure.
First, check the usb cable. We do find some usb cable is not proper design which may stop the PC recognize the Romeo. If you happen to have an Arduino board, use a USB cable that can work with Arduino will help to erase the usb cable problem. If you do not have the board, try to hold the USB cable firmly with different direction. Sometime the loose of connection between Romeo and cable will cause the problem as well.
Second, did you see the power led is on when you plug the romeo.
[/quote]
Thanks for your answer.
The USB cable is ok, I checked it with an other board.
I tried to hold the USB cable with different direction and it's still not recognized.
The power led is on when the board is connected. And it's still working : when I connect my APC220 (wireless) to the board and to the computer, I can see my sketch running, in the serial monitor.
[i]Sorry for my english.[/i] Berpj
Hi:
We accept return. But before issuing the RMA, please go the following procedure.
First, check the usb cable. We do find some usb cable is not proper design which may stop the PC recognize the Romeo. If you happen to have an Arduino board, use a USB cable that can work with Arduino will help to erase the usb cable problem. If you do not have the board, try to hold the USB cable firmly with different direction. Sometime the loose of connection between Romeo and cable will cause the problem as well.
Second, did you see the power led is on when you plug the romeo.
[/quote]
Thanks for your answer.
The USB cable is ok, I checked it with an other board.
I tried to hold the USB cable with different direction and it's still not recognized.
The power led is on when the board is connected. And it's still working : when I connect my APC220 (wireless) to the board and to the computer, I can see my sketch running, in the serial monitor.
[i]Sorry for my english.[/i]
Berpj 2011-02-21 05:50:11 Hi:
We accept return. But before issuing the RMA, please go the following procedure to help us identify your problem.
First, check the usb cable. We do find some usb cables are not proper designed which may stop the PC recognize the Romeo. If you happen to have an Arduino board, use a USB cable that can work with Arduino will help to erase the usb cable problem. If you do not have the board, try to hold the USB cable firmly with different direction. Sometime the loose of connection between Romeo and cable will cause the problem as well.
Second, did you see the power led on when you plugged the romeo. R2D2C3PO
We accept return. But before issuing the RMA, please go the following procedure to help us identify your problem.
First, check the usb cable. We do find some usb cables are not proper designed which may stop the PC recognize the Romeo. If you happen to have an Arduino board, use a USB cable that can work with Arduino will help to erase the usb cable problem. If you do not have the board, try to hold the USB cable firmly with different direction. Sometime the loose of connection between Romeo and cable will cause the problem as well.
Second, did you see the power led on when you plugged the romeo.
R2D2C3PO 