DFRobot Loyalty Program Terms
Loyalty Program Levels
Membership levels are based on reward point conversion, with different ranges of reward points corresponding to different levels. The mapping between reward points and membership levels is as follows:
Reward Points VIP Level Validity ≤ 700 VIP1 Permanent Validity 701 - 3500 VIP2 Member level is valid for a year and need 350 points to maintain your level next year 3501-10000 VIP3 Member level is valid for a year and need 1250 points to maintain your level next year 10001-20000 VIP4 Member level is valid for a year and need 5000 points to maintain your level next year 20001-50000 VIP5 Member level is valid for a year and need 10000 points to maintain your level next year 50001+ VIP6 Member level is valid for a year and need 25000 points to maintain your level next year
Loyalty Program Benefits
Loyalty Program Benefits by Level: Exclusive VIP Discounts, Quarterly Shipping Coupons, Upgrade Gifts, Birthday Gifts, and More
VIP Level VIP Discount Shipping Coupon Upgrade Gift VIP Customer Service Birthday Gift VIP0 — — — —VIP1 — — — —VIP2 3% OFF $6.00 OFF Coupon × 2 — —VIP3 5% OFF $10.00 OFF Coupon × 2 Free Shipping Coupon × 1 —VIP4 8% OFF $15.00 OFF Coupon × 2 Free Shipping Coupon × 1 —VIP5 12% OFF $20.00 OFF Coupon × 2 Free Shipping Coupon × 2 VIP Customer ServiceVIP6 15% OFF $25.00 OFF Coupon × 3 Free Shipping Coupon × 2 VIP Customer Service Get Double Reward Points on Birthday Month
How to Upgrade?
VIP levels are tied to reward points, and the primary and fastest way to earn reward points is through placing orders. Additionally, we offer various other methods to earn more reward points, such as writing product reviews, completing your personal profile, and inviting friends to place orders, etc.
How to Maintain VIP Level?
If you have earned the required number of reward points within the last validity period, your VIP level will remain unchanged. Here are the points required for each VIP level per
validity period:
VIP2: 350 reward points
VIP3: 1250 reward points
VIP4: 5000 reward points
VIP5: 10000 reward points
VIP6: 25000 reward points
How to Earn More Reward Points?
You will be awarded Reward Points via shopping, reviewing products, sharing DFRobot to your friends or completing your personal profile. Please refer to the following chart for more details:
Type Reward Points Description Shopping +10*order value * $1=10 reward points. Eg. Customer A made an order valued at $12.50, he will receive 125 credits after this order has been shipped. * A few products will enjoy $1=5 reward
pionts(such as LattePanda etc.), you can find reward points of each products on its product page. * Reward points will be removed once the order is refunded. Shopping Frequency +10 for one time/month
+50 for ≥twice/month This points are earned while your order has been shipped. Customers who have bought from DFRobot more than twice in one month will receive 50 reward points. Review +10 A review of the product is equal to 10 reward points. All points are rewarded once the reviews have been approved and published by our admin stuff. Share +50 Share your tracking code with friends, and you will receive 50 reward points after your friends placed a order through your link successfully. All points are rewarded once the order shipped. Complete Profile +50 By fully completing your profile in your account center you will receive 50 reward points. Community Favorite 3 Makelogs +10 Member level is valid for a year and need 25000 points to maintain your level next year
+50 for ≥twice/month This points are earned while your order has been shipped. Customers who have bought from DFRobot more than twice in one month will receive 50 reward points. Review +10 A review of the product is equal to 10 reward points. All points are rewarded once the reviews have been approved and published by our admin stuff. Share +50 Share your tracking code with friends, and you will receive 50 reward points after your friends placed a order through your link successfully. All points are rewarded once the order shipped. Complete Profile +50 By fully completing your profile in your account center you will receive 50 reward points. Community Favorite 3 Makelogs +10 Member level is valid for a year and need 25000 points to maintain your level next year
Frequently Asked Questions
- My account has been upgraded to a new level, where can l receive the free shipping coupon?
- My account is already enjoying a VIP discount, but a specific product is not showing the VIP price.
- I would like to cancel the order. Will the used shipping voucher be refunded to my account after the order cancellation?
- I placed an order previously, but some products were out of stock and not shipped. However, I don't have any new orders recently. Can I use the shipping coupon in my account to offset the shipping fee for the remaining products?
- I want to upgrade my account to VIP3 to enjoy more VIP benefits. Are there any quick methods to earn points?
- Why does my order show as processing, but the points haven't been credited to my account?
- I need to change my email address while continuing to enjoy the current account's VIP benefits. Is there any way to do that?
- I see that there are a lot of points in my account. Can these points be directly used for redemption, or do they have other purposes?